Why is My Historical Reshipping Data Missing?

While Fetcher automatically pulls your re-shipping data from Amazon, the system can only do it after each disbursement period from the XML Settlement Report. 

But because you are missing historical re-shipping data, it's very likely that Amazon isn't providing all of the necessary reports we need in order to update your account.

No problem! We can help you get that information added to your Fetcher account. We just need you to go through the following steps, which will then allow us to get that data populated in Fetcher. 

First, we need you to check to see if any of your re-shipping reports are unavailable. To do that, please go through the following:

  • Go to your Seller Central account and click on Reports → Payments → All Statements
  • On the right side of the page, locate the periods that only have the buttons 'View Summary' and 'Request Report' available. The periods that have the 'Download Flat File', 'Download Flat File V2' and 'Download XML' options have already been exported into Fetcher

Notice that the period from June 23 - July 7 is missing the necessary reports.

To get this corrected, all you need to do is click on the "Request Report" button and please ensure that after you click it, the three different report formats become available.

But if the "request report" button does not work to make them available for download, please open a case with Seller Support and explain to them which types of files you are missing (XML, Flat File and Flat File V2) and what settlement periods you need them to be available for.

After those three respective file formats become available to download, please let us know at (support@fetcher.com) that they are available and we will contact Amazon through the API to request this data. 

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